Analysis of Customer Pain Points and New Features in SAP SuccessFactors Compensation
As the designer working on the SAP SuccessFactors Compensation project, my focus was on transforming user feedback into actionable features that not only resolve existing frustrations but also elevate the overall user experience. By integrating advanced modeling and calibration tools, we've made compensation planning more intuitive and equitable. The new design emphasizes transparency and user engagement, ensuring that every interaction with the platform is meaningful and directly contributes to our users' business success. This project was an exciting opportunity to push the boundaries of what's possible in HR technology and create a tool that genuinely supports our commitment to innovation and customer satisfaction.
Customer Pain Points:
• Difficulty in connecting with remote workers - With the rise of remote work, companies struggle to effectively show appreciation and align work contributions with business goals.
• Complex compensation planning - Organizations face challenges in planning, forecasting, and designing compensation plans that are competitive and relevant.
• Need for fair and unbiased compensation decisions - Ensuring equitable compensation and keeping pay decisions free from subjectivity and bias are significant concerns.
New Features Addressing Pain Points:
• Strategic Compensation Programs - The solution offers the ability to build and manage compensation programs that align with employee needs, business objectives, and budget constraints.
• Advanced Modeling Tools - These tools enable administrators to simulate different budget scenarios and optimize compensation programs, addressing the specific needs of diverse global workforces.
• Calibration Tools - To minimize subjectivity and bias, calibration tools are used for more accurate assessments of performance and compensation.
Enhancements in Design:
The new Compensation Planning design integrates these features into a user-centric approach that enhances understanding and usability. It simplifies complex compensation planning processes and provides real-time insights and analytics to make informed decisions. This ensures that compensation management is not only aligned with business strategies but also adaptable to changing economic and market conditions.
Due to the NDA only a few specific screens can be show to the public.
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